Department for Work and Pensions: Parliamentary Commissioner for Administration
The question
To ask the Secretary of State for Work and Pensions, how many times their Department has accepted in full the position of the Parliamentary Ombudsman’s (a) findings and (b) recommendations on (i) issuing an apology and (ii) other forms of redress in the last 10 years.
Answered by Andrew Western
| 2014 /15 | 2015 /16 | 2016 /17 | 2017 /18 | 2018 /19 | 2019 /20 | 2020 /21 | 2021 /22 | 2022 /23 | 2023 /24 |
Number of PHSO upheld or partially upheld complaints DWP have accepted in full | 45 | 77 | 38 | 14 | 4 | 5 | 5 | 9 | 11 | 15 |
DWP has accepted in full the position of PHSO’s finding and recommendations on 223 cases in the last 10 years. These cases included the department issuing an apology and/or another form of redress to meet the PHSO recommendation.
Data is derived from the DWP Annual Report and Accounts combining partially and fully upheld complaints investigated by the PHSO. The 2024/25 Annual Report and Accounts is not yet published.
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