Buses: Standards

The Department for Transport has not undertaken an assessment of introducing a delay repay compensation scheme specifically for coach travel. Unlike the rail industry, where delay repay schemes are a standard requirement within franchise agreements, the wider coach sector operates primarily on a commercial basis with limited regulatory intervention.

The Department continues to monitor passenger experience across all transport modes and remains committed to ensuring passengers receive appropriate consumer protections. We regularly engage with industry stakeholders, consumer groups and the public to assess whether existing compensation arrangements are sufficient.

Any proposals for new regulatory requirements would need careful consideration of the potential impacts on both passengers and operators, including the administrative burden and potential costs that might be passed on to passengers.