Cross Country Trains: Contracts
The question
To ask the Secretary of State for Transport, if she will make an assessment of the potential merits of ending cross-country train contracts early.
Answered by Simon Lightwood
Officials monitor all operators against the train service performance benchmarks in their contracts. CrossCountry performance in 2024 was not good enough so enforcement action was taken.
Cancellations have reduced since January 2025 but remain high, particularly at weekends. The operator knows it has much work to do to reduce cancellations and improve services. If CrossCountry does not meet performance obligations, the Department will not hesitate to take appropriate action in line with their contract.
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