Electricity: Meters
The question
To ask the Secretary of State for Energy Security and Net Zero, what steps he is taking to help ensure that energy supplier read electricity meter readings are accurately recorded on customer energy accounts.
Answered by Miatta Fahnbulleh
It is the role of the independent regulator Ofgem to ensure compliance with Standard Licence Conditions, including condition 21B. I meet regularly with Ofgem to discuss consumer protection issues.
To ensure Ofgem’s continuing effectiveness, in December the Government launched its first comprehensive review of the regulator. The review is considering whether Ofgem has effective compliance and enforcement tools, so consumers can be confident that any failures will be investigated and rectified quickly.
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