Energy: Billing and Standards
The question
To ask the Secretary of State for Energy Security and Net Zero, what discussions he has had with the Energy Ombudsman on identified breaches of standard licencing conditions by energy companies related to (a) bill accuracy and (b) shortfalls in service.
Answered by Michael Shanks
Details of Ministers' and Permanent Secretaries' meetings with external individuals and organisations are published quarterly in arrears on GOV.UK.
On 19 June the Government announced that we will consult on strengthening the Energy Ombudsman to ensure that suppliers comply with its final decisions or pay compensation to their consumer. This consultation will also look at introducing automatic referrals to the Ombudsman instead of consumers having to do this themselves, and also to explore the reduction of referral waiting times from 8 weeks to 4 weeks.
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