Department of Health and Social Care: Staff
The question
To ask the Secretary of State for Health and Social Care, whether he plans to install customer experience machines in his Department to measure staff morale.
Answered by Karin Smyth
The Department currently has no plans to install customer experience machines to measure staff morale.
The Department does, however, have mechanisms to measure staff engagement. The Department uses the annual Civil Service People Survey to understand staff attitudes to, and their experience of, working in the Department. This provides insight on staff engagement across a range of topics including health and wellbeing, culture, and change management. Business areas will also run their own ad hoc pulse surveys on specific topics when needed. The Department also holds regular all staff calls where staff can feed back their views on various topics.
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