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Council Tax: Valuation

Asked by Kevin HollinrakeConservativeTreasuryTabled Answered 8 July 2025UIN 64076

The question

To ask the Chancellor of the Exchequer, pursuant to the Answer of 9 June 2025 to Question 56711 on Council tax: valuation, how many complaints have been made to (a) Tier 1 complaints process, (b) Tier 2 complaints process and (c) the Adjudicator's Office in relation delays in council tax banding appeals by the Valuation Office Agency in the last 12 months.

Answered by James Murray

Between 1 July 2024 and 30 June 2025, the VOA received the following number of complaints about delays:

Tier 1 – 677

Tier 2 - 103

Adjudicator’s Office (Council Tax complaints)– 9

For context, on average the VOA deals with around 60,000 cases each year in England and Wales where customers wish to challenge their council tax band.

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