Home Office: Complaints
The question
To ask the Secretary of State for the Home Department, what the average response time was to public complaints submitted to her Department in the last 12 months.
Answered by Dame Diana Johnson
Performance against service standards in relation to replies to customer complaints for UKVI, Immigration Enforcement and Border Force (excluding His Majesty’s Passport Office) is available from published data and can be found here: https://www.gov.uk/government/statistical-data-sets/migration-transparency-data#uk-visas-and-immigration
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →