Insulation: Housing
The question
To ask the Secretary of State for Energy Security and Net Zero, who is liable for the cost of repairing damage incurred from installing insulation under the Great British Insulation Scheme.
Answered by Miatta Fahnbulleh
All installations under government energy efficiency schemes, including the Great British Insulation Scheme, must be carried out by a TrustMark registered business. TrustMark registered installers are required to provide consumers with guarantees from a TrustMark approved guarantee provider. TrustMark have a 3-step dispute resolution process for when things go wrong which includes liaising with the original installer to carry out any required repairs in the first instance. Further information on the steps consumers can take and financial protection for installations can be found on TrustMark’s website here: https://www.trustmark.org.uk/
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