Capita: Industrial Relations

As with all strategic suppliers to the government, we continue to monitor Capita's conduct and commercial performance. The Supplier Code of Conduct expects suppliers to treat employees and service users fairly and in line with employment laws, including non-discrimination, harassment, victimisation, and human rights. It also requires adherence to ethical standards, counter-fraud policies, and whistleblowing procedures, promoting lawful and appropriate working practices throughout the supply chain. Suppliers are expected to communicate these standards internally and to their subcontractors.

As a strategic supplier to the Government, Capita has signed a Memorandum of Understanding (MoU) which supports this framework through proactive risk management. It enables the Cabinet Office to monitor performance and financial health, identify breaches, and, where necessary, take action such as developing Improvement Plans to address any workplace conduct and governance issues.