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Department for Work and Pensions and NHS: Postal Services

Asked by Bell Ribeiro-AddyLabourDepartment for Business and TradeTabled Answered 21 July 2025UIN 67968

The question

To ask the Secretary of State for Business and Trade, what assessment his Department has made of the potential impact of Ofcom's decision to allow Royal Mail to cut Saturday deliveries and move to an alternating weekday model for second class letters on the delivery of letters from the NHS and Department for Work and Pensions.

Answered by Justin Madders

A reliable and affordable universal postal service is crucial to the UK, and we are clear it must work for customers, workers and businesses that help drive growth across the country.

Ofcom has reviewed the future of the universal postal service so that it better reflects the changing needs of its users. The regulator concluded that reform is needed for the universal service to put it on a more sustainable footing, to prevent people from paying higher prices than necessary and to push Royal Mail to improve reliability.

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