Taxation: Rebates
The question
To ask the Chancellor of the Exchequer, what steps she is taking to ensure that HMRC processes tax refunds within a (a) reasonable and (b) transparent timeframe.
Answered by James Murray
HMRC recognises that tax refunds are important for customers, and aims to process repayments as a priority.
HMRC’s correspondence service standard is to respond to 80% of priority post within 15 working days.
Monthly performance against this standard is published at https://www.gov.uk/government/collections/hmrc-monthly-performance-reports
HMRC’s online services include a ‘Where’s my reply’ tool which provides estimated response times. The tool is available here: https://www.gov.uk/guidance/check-when-you-can-expect-a-reply-from-hmrc
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