Zoe Marketing & Communications
The question
To ask the Secretary of State for Health and Social Care, with reference to the FOI request 2024/00205, when the Medicines and Healthcare products Regulatory Agency plans to publish (a) details of its investigation into the advertising activities of the company Zoe and (b) for what reason the conclusion of the investigation has been delayed.
Answered by Karin Smyth
The Medicines and Healthcare products Regulatory Agency (MHRA) investigates allegations of non-compliance with medical device regulations. Where appropriate, they can use their enforcement powers to ensure action is taken against devices that pose a serious risk to public health. All investigations are handled in a timely manner.
Information about allegations of non-compliance, investigations, and outcomes are generally exempt from disclosure under the Freedom of Information Act, therefore the MHRA does not routinely publish the outcomes of their investigations, including those within the Freedom of Information request referenced. However, where there are concerns about the safety of a medical device, the MHRA will warn the public, for example through National Patient Safety Alerts.
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