Delivery Services: Rural Areas
The question
To ask the Secretary of State for Business and Trade, if he will have discussions with Ofcom on the adequacy of parcel delivery firms in ensuring consistent delivery standards in rural communities.
Answered by Justin Madders
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. The results of its most recent survey research on consumer satisfaction with parcel delivery services is published in Ofcom’s 2023-24 Post Monitoring Report: www.ofcom.org.uk/siteassets/resources/documents/postal-services/monitoring-reports/2023-2024/post-monitoring-report-2023-24.pdf
Ofcom is committed to ongoing monitoring of market performance and will consider enforcement action if appropriate to do so.
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