Valuation Office Agency: Standards
The question
To ask the Chancellor of the Exchequer, what assessment she has made of trends in the level of case backlog at the Valuation Office Agency; and what steps she is taking to reduce this.
Answered by James Murray
The Valuation Office Agency (VOA) is working as quickly as possible to clear cases, and moving staff to where there is the greatest customer demand. The VOA is focusing on the oldest cases first, and where customers are facing financial hardship.
The VOA is replacing IT systems with modern cloud-based platforms that will deliver significant efficiencies. It is also upskilling its workforce to ensure there is flexibility in managing a wide range of cases and improving its digital services to make it easier for customers to self-serve.
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