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Mental Health Services: Telephone Services

Asked by Jake RichardsLabourDepartment of Health and Social CareTabled Answered 21 July 2025UIN 68939

The question

To ask the Secretary of State for Health and Social Care, what progress he has made on implementing 24/7 mental health text lines.

Answered by Stephen Kinnock

Mental health crisis text services are an important part of delivering accessible and effective mental health support across the country. NHS England has confirmed that integrated care boards have plans to have 24 hour a day, seven day a week mental health crisis text services in place nationally by spring 2026. Integrated care boards who intend to procure these services via open-market approaches will publicly publish their intentions in the usual way.

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