ICT: Standards
The question
To ask the Minister for the Cabinet Office, with reference to the document entitled Process Intelligence privacy notice, published on 23 July 2025, how his Department defines the term process intelligence.
Answered by Georgia Gould
Process Intelligence is the approach used to understand how work is happening across an organisation by analysing multiple processes using data from organisational systems. It supports a forward-looking approach to process improvement that delivers value for money - helping organisations identify root causes of inefficiencies that may be built into processes and actively shape better ways of working.
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