Driver and Vehicle Licensing Agency: Standards
The question
To ask the Secretary of State for Transport, what service standards the DVLA is working to; and what steps her Department is taking to hold them accountable for meeting them.
Answered by Lilian Greenwood
My department keeps governance and assurance procedures under review.
The department measures the performance of the Driver and Vehicle Licensing Agency against their Key Performance Indicators as set out in their Business Plan, together with regular meetings at Ministerial and official level.
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