Citroën: Air Bags
The question
To ask the Secretary of State for Transport, if her Department will take steps to help (a) address delays in Citroën’s airbag recall repairs and (b) ensure drivers receive appropriate (i) support and (ii) reimbursement.
Answered by Lilian Greenwood
The Secretary of State recently wrote to Stellantis to express serious concerns about the customer impact of the stop-drive recall currently affecting Citroën and DS Automobiles cars in the United Kingdom. That correspondence urged Stellantis to take immediate steps to:
Improve the effectiveness of their customer support, and that they make effective their commitments for ensuring that all affected owners – especially those with urgent mobility needs – are provided with viable alternatives, whether through courtesy cars, financial compensation, or at-home repair services
Prioritise vulnerable customers who rely on their vehicles for essential travel – such as key workers, carers, and individuals with disabilities
Enhance transparency by clearly communicating the timelines for resolution, and the alternative transport or compensation provisions that are in place.
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