Digital Technology: Older People
The question
To ask the Secretary of State for Science, Innovation and Technology, what data the Government holds on levels of digital exclusion among people aged 65 and over.
Answered by Ian Murray
Tackling digital exclusion, which disproportionately impacts certain demographics including older people, is a priority for Government. That is why we published the Digital Inclusion Action Plan – First Steps in February 2025 which outlines the first five actions we are taking over the next year on digital inclusion.
In 2025, Ofcom reported that 13% of UK households with respondents aged 65+ had no internet access, 45% did not own a laptop, and 18% did not own a smartphone. In 2024, its Online Nation Report found that 15% of UK adults aged 65-74 were not confident in their ability to stay safe online. We estimate that only 4-16% of those aged 65 or over took part in training in digital or online skills.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →