Royal Mail: Standards
The question
To ask the Secretary of State for Business and Trade, whether he has made an assessment of levels of customer satisfaction with Royal Mail’s parcel (a) management and (b) delivery.
Answered by Justin Madders
Ofcom is the independent regulator for the postal sector with the responsibility and powers to regulate postal services.
Ofcom engages regularly with parcel operators to understand their approach to implementation of Ofcom’s consumer protection measures. The results of its most recent survey research on consumer satisfaction with parcel delivery services is published in Ofcom’s 2023-24 Post Monitoring Report: www.ofcom.org.uk/siteassets/resources/documents/postal-services/monitoring-reports/2023-2024/post-monitoring-report-2023-24.pdf
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →