Housing: Sales
The question
To ask the Secretary of State for Housing, Communities and Local Government, what steps she is taking to support people who have purchased a new home and subsequently believe they have been mis sold.
Answered by Matthew Pennycook
The government expects all housebuilders to deliver good quality homes, and we know that the vast majority do so. When things do go wrong, the government expects housebuilders to make things right.
To help customers resolve issues with new homes which developers have been unable or unwilling to fix, the government has committed to establishing a statutory UK-wide New Homes Ombudsman to investigate and resolve complaints and provide new home buyers with effective redress. We will set out further details in due course.
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