Universal Credit: Disability
The question
To ask the Secretary of State for Work and Pensions, whether her Department has issued guidance to Jobcentres on making reasonable adjustments in line with the Equality Act 2010 for claimants with complex disabilities which may prevent them from attending Universal Credit verification appointments in-person; and if she will make it her policy to require Jobcentres to proactively offer remote or home-based alternatives.
Answered by Dame Diana Johnson
Where customers need assistance to access our services and information, we will make reasonable adjustments to meet their individual needs, in line with our obligations under the Equality Act 2010.
Guidance on reasonable adjustments is available for all staff. This includes recognising when an adjustment is needed, recording the customer need and the types of reasonable adjustments available, which includes a visiting service for customers who are unable to use our other contact routes.
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