Council Tax: Valuation
The question
To ask the Chancellor of the Exchequer, what steps she is taking to reduce the time taken for council tax re-bandings by the Valuations Board.
Answered by Dan Tomlinson
The VOA is working as quickly as possible to clear cases, and moving staff to where there is the greatest customer demand. The VOA is focusing on the oldest cases first, and where customers are facing financial hardship.
The VOA is replacing IT systems with modern cloud-based platforms that will deliver significant efficiencies. It is also upskilling its workforce to ensure there is flexibility in managing a wide range of cases and improving its digital services to make it easier for customers to self-serve.
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