NHS: Software
The question
To ask the Secretary of State for Health and Social Care, what assessment he has made of the adequacy of the inclusivity of the NHS app for disabled users.
Answered by Stephen Kinnock
We are working to improve access to digital services, outcomes, and experiences for all. Patients unable to use digital channels can continue to access services via telephone and through traditional face-to-face services.
We conduct user research on an ongoing basis with users from diverse backgrounds to ensure our service works for everyone. This includes patients with a range of access needs and diverse groups, such as ethnic minority groups, those with visual impairments, neurodiversity, and/or physical impairments. We have recruited users who are blind or partially sighted in community-based research, research with local National Health Service teams, and in remote research, either one to one or in groups. We use the findings of user research to plan and prioritise new work to improve accessibility.
Centrally built services, such as the NHS App and NHS website, are designed to meet international accessibility standards. We are modernising the mobile patient experience within the NHS App, ensuring information is clearly structured and easy to find and understand.
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