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Department for Work and Pensions: Artificial Intelligence

Asked by Lee AndersonReform UKDepartment for Work and PensionsTabled Answered 8 September 2025UIN 73684

The question

To ask the Secretary of State for Work and Pensions, for what purposes their Department has used artificial intelligence in the last year.

Answered by Andrew Western

Artificial Intelligence (AI) is included in the Government’s plan to support economic growth, change public service delivery, and influence living standards for people across the country.

In the last year the Department for Work and Pensions have utilised AI to support them in delivering better outcomes for customers. This includes the use of AI to increase colleague productivity, improve back-office operations and processes, and to tackle fraud and error.

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