Revenue and Customs: Telephone Services
The question
To ask the Chancellor of the Exchequer, what estimate her Department has made of the average wait time for callers to HMRC helplines; and what steps her Department is taking to reduce waiting times for callers to HMRC helplines.
Answered by Dan Tomlinson
HMRC publishes its call waiting times on GOV.UK https://www.gov.uk/government/collections/hmrc-quarterly-performance-updates
Improving day-to-day performance is a key priority for HMRC. Last year, HMRC recruited and deployed additional customer service advisers. They are also investing in new technology which will significantly enhance the customer experience.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →