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Disability Living Allowance

Asked by Julia BuckleyLabourDepartment for Work and PensionsTabled Answered 2 October 2025UIN 74552

The question

To ask the Secretary of State for Work and Pensions, what steps she is taking to help reduce the delays in decisions on Disability Living Allowance claims.

Answered by Sir Stephen Timms

We have seen unprecedented demand in new claims to the DLA Child service line. Additional resources have been deployed, and cases are cleared in date order to ensure fair customer service. As a result, we are seeing improvements in our processing times for new claims. As of the 30th December 2024, The Actual Average Clearance Time was 97.8 days and has since reduced to 57.3 days as of 25th of August 2025, a reduction of 40.5 days.

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