Housing: Sales
The question
To ask the Secretary of State for Housing, Communities and Local Government, what assessment she has made of trends in the level of conditional selling by estate agents.
Answered by Matthew Pennycook
Figures relating to conditional selling by estate agents are not held by the department.
It is unacceptable for estate agents to withhold offers from sellers because the potential buyer declines to use their additional services. Where there is evidence of such practices, agents can face sanctions including a ban.
The government is committed to protecting people from abuse and poor service at the hands of unscrupulous property agents and to improving estate agent standards more generally.
The National Trading Standards Estate Agency Team (NTSEAT) is the lead estate agent enforcement authority. Alongside local authority Trading Standards teams, they are responsible for ensuring estate agents comply with the Estate Agents Act 1979 and other relevant legislation. NTSEAT have powers to issue warnings and banning orders against rogue agents. In cases of conditional selling, it is essential that any misconduct or manipulation in the offer process is reported to help build a clearer picture of the problem and support potential investigations.
My Department engages regularly with NTSEAT to discuss how best to address specific issues, including conditional selling, and continue to look at options to improve standards across the estate agent sector.
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