Healthwatch
The question
To ask the Secretary of State for Health and Social Care, what steps he will take to ensure that (a) the views of patients and (b) patient engagement are independently provided to (a) his Department, (b) the NHS, and (c) local authorities after Healthwatch's abolition.
Answered by Dr Zubir Ahmed
Dr Dash’s review of patient safety across the health and care landscape was published in July 2025. The review recommends bringing together the work of local Healthwatch organisations, and the engagement functions of integrated care boards and providers, to ensure patient and wider community input into the planning and design of services.
In addition, as also recommended by the review, we are amalgamating the functions of Healthwatch England to a new directorate. Its strategic functions will be transferred to the new directorate for patient experience in NHS England, transferring, in due course, to the new structures in the Department. This directorate will be responsible for overseeing the collection of more informed feedback from both patients, service users and carers and significantly improving the complaints function across the National Health Service.
These changes will improve quality, including safety, by making it clear where responsibility and accountability sit at all levels of the system, and making it easier for staff, patients and users to directly feed into the system to improve quality of care. We believe that patients and users will have a stronger voice once it is heard inside the system.
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