NHS: Artificial Intelligence
The question
To ask the Secretary of State for Health and Social Care, with reference to p.81 of the 10 Year Health Plan, published on 3 July 2025, what steps he is taking to ensure the accuracy of triage using AI on the NHS App for each patient.
Answered by Dr Zubir Ahmed
We are currently developing our plans in response to the 10-Year Health Plan commitments to support artificial intelligence (AI) assisted triage. We will do so following stringent clinical safety standards as outlined in the NHS Service Standard, as well as rigorous evaluations of health outcomes and operational impact.
When developed, AI triage within the NHS App will use artificial intelligence to assess symptoms and guide patients to the most appropriate care, whether it's self-care, booking an appointment, or seeking other help.
The NHS operates within a comprehensive regulatory framework for AI, underpinned by rigorous standards established by bodies including the Medicines and Healthcare products Regulatory Agency, National Institute for Health and Care Excellence, Health Research Authority, and Care Quality Commission. These agencies ensure that AI technologies are deployed safely and effectively within healthcare settings. Additionally, continuous monitoring after deployment is essential to ensure long-term safety of AI solutions, so we are working closely with regulators to identify new measures for mitigating risk and providing assurance. We are also leading on shaping a regulatory landscape that ensures AI technologies are safe, transparent and work for everyone.
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