VerbatimParliament, as it happens

UK Visas and Immigration

Asked by Freddie van MierloLiberal DemocratHome OfficeTabled Answered 15 September 2025UIN 75849

The question

To ask the Secretary of State for the Home Department, what recent assessment she has made of the UKVI waiting times for answering enquiries regarding (a) UK passports and (b) British National status.

Answered by Mike Tapp

For customer enquiries made to the Passport Adviceline, in August, the average speed to answer passport related calls was 16 seconds.

Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →

Open this question in Verbatim →

Every written question, searchable

155,000 questions tabled since the election, with the answer each department gave — and the ones still unanswered, with the clock running. Free to search.

Search written questions →Read on Verbatim