Water Charges: Social Tariffs
The question
To ask the Secretary of State for Environment, Food and Rural Affairs, To ask the Secretary of State for Environment, Food and Rural Affairs, pursuant to the Answer of 8 September 2025 to Question 69834 on Water Charges, whether participation in tariff pilots is optional.
Answered by Emma Hardy
All water companies have committed to carrying out a charging trial by 2030. Ofwat has set good practice principles for the charging trials, which all companies must follow.
In designing their trials, companies are required to consult with the Consumer Council for Water to ensure that safeguards are in place to protect vulnerable consumers or exclude them from trials where appropriate. This means that customers who may be struggling to pay their water bills are protected whilst the trials are carried out.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →