Social Security Benefits
The question
To ask the Secretary of State for Work and Pensions, what steps his Department takes to ensure that information in official leaflets on (a) access to and (b) guidance on benefit entitlements is accurate.
Answered by Sir Stephen Timms
To ensure information is accurate, all new and amended leaflets are subject to a quality assurance process where content is checked and approved by subject matter experts before publication.
In addition, the department undertakes an annual uprating review of all leaflets that are impacted by rate changes.
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