Members: Correspondence
The question
To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 September 2025 to Question 73088, what steps her Department is taking to reduce waiting times for replies to MP Correspondance.
Answered by Andrew Western
We are aware of previous technical issues on our UC regional MP hotlines. Since the introduction of a single UC national MP hotline this issue has now been resolved.
We have also seen a significant increase in correspondence coming into the Department over the last 6 months. To reduce timescales in responding to MP correspondence, we are in the process of putting additional resources into our complaints and correspondence teams.
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