NHS: Workplace Pensions
The question
To ask the Secretary of State for Health and Social Care, what recent discussions he has had with NHS Pensions on the increase in the length of processing time when pensioners are able to start receiving their award.
Answered by Karin Smyth
The Department regularly meets with the NHS Business Services Authority (NHSBSA), which administers the NHS Pension Scheme, to discuss performance levels in the scheme. These talks include the current increase in processing times for first pension payments.
To address the delays, the NHSBSA is re-allocating resources, recruiting and training new staff, and updating communications to members and employers to allow them to plan accordingly. The Department is supporting the NHSBSA to take all steps necessary to recover performance so that applications can be processed within the 30-day target.
The NHSBSA is committed to providing the best service possible to retiring and retired National Health Service staff, and will keep members updated.
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