Horizon IT System: Compensation
The question
To ask the Secretary of State for Business and Trade, when Horizon redress claimants where no evidence of shortfalls can be established will have their claims assessed.
Answered by Blair McDougall
We are aware that some postmasters are waiting for their Horizon Shortfall Scheme Fixed Sum Offer due to a lack of available data to verify that shortfalls occurred. To help address this, the Post Office is conducting further investigations using branch files to identify potential Horizon-related shortfalls. Where evidence is found, fixed sum payments are being issued as quickly as possible.
In cases where additional information is needed, the Post Office will reach out to these individuals for further information about the shortfalls that they experienced.
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