Broadband and Mobile Phones: Contracts
The question
To ask the Secretary of State for Science, Innovation and Technology, what assessment Ofcom has made of the (a) fairness and (b) transparency of in-term price increases in mobile phone and broadband contracts.
Answered by Kanishka Narayan
In 2023, Ofcom reviewed inflation-linked price rises. Ofcom found that while many broadband and mobile customers were on contracts subject to inflation-linked price rises, awareness and understanding of these terms were very low. Therefore, in December 2023 Ofcom consulted on banning this practice.
As a result, since 17 January 2025 where providers apply in-contract price rises, these need to be set out in pounds and pence, at the point of sale. Providers must also set out when any changes to the monthly price will occur.
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