Broadband and Mobile Phones: Contracts
The question
To ask the Secretary of State for Science, Innovation and Technology, what steps her Department is taking to ensure that broadband and mobile providers do not disadvantage existing customers compared with new customers when setting contract prices.
Answered by Kanishka Narayan
Government works closely with Ofcom to ensure fairness in telecoms pricing. A range of measures have been implemented, for example, since 2020 Ofcom has required providers to issue end-of–contract notifications. These alert customers when their contract/discounts are ending, encouraging to secure better deals.
Since January 2025, inflation-linked in contract prices rises were banned and providers must now state any increases upfront in pounds and pence. Contract summaries must also highlight key terms before a customer signs up. Together, these measures improve transparency and empower consumers to make informed choices about the services they buy.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →