London, Tilbury and Southend Line: Standards
The question
To ask the Secretary of State for Transport, what steps her Department is taking to (a) mitigate the impact of repeated (i) over-running engineering works and (ii) cancellations on the c2c network and (b) ensure that passengers using (A) season tickets and (B) workplace travel schemes are able to access compensation when services are disrupted.
Answered by Simon Lightwood
The Department expects c2c to collaborate closely with Network Rail to minimise the impact of any over-running engineering works. In relation to cancellations, the Department holds train operating companies, including c2c, to account on their performance against targets including through regular meetings and periodic reporting. Integration across track and train is being progressed in the Anglia region; this will ensure that all parts of the system are pulling together to deliver a better and more efficient service for customers.
Where passengers purchase a season ticket and experience delays, they can claim delay repay from the relevant train operating company directly. If they are travelling as part of a workplace travel scheme, passengers will have to check with their employer what compensation they can claim for.
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