Jobcentres: Standards
The question
To ask the Secretary of State for Work and Pensions, what metrics his Department uses to measure the success of Jobcentre Plus services for people already in work.
Answered by Dame Diana Johnson
As set out in the Get Britain Working White Paper, the Government is committed to building an inclusive and thriving labour market where everyone has the opportunity of good work, and the chance to get on in work.
DWP uses a combination of qualitative data, including a formal, externally commissioned evaluation and internal insights, and quantitative information including HMRC earnings data, to assess the quality of work coach interactions with claimants and claimants’ progress towards higher paid, higher quality and more productive work. We intend to publish the externally commissioned evaluation of the in-work progression voluntary offer and research with claimants impacted by changes to the Administrative Earnings Threshold, in early 2026.
Verbatim has judged this answer against the question that was actually asked — answered, partly answered, or evaded. Sign in to see the verdict →