Asylum
The question
To ask the Secretary of State for the Home Department, with reference to the transparency data entitled 29 September 2024: Asylum Transformation Programme Accounting Officer Assessment summary, published on 5 June 2025, what her definition is of an outcome focussed customer journey.
Answered by Alex Norris
Outcome focussed customer journey’ is terminology used within the Asylum Transformation Programme’s strategic objectives. The objective describes the programmes intent to streamline the end-to-end journey of claimants by delivering a number of interventions to enhance and improve the current system. Examples of these interventions have included AI tooling to assist decision makers with processing asylum claims, automation of the system for booking asylum interviews, and the introduction of a new online portal for Legal Representatives to share key case information with the Home Office.
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