NHS: Digital Technology
The question
To ask the Secretary of State for Health and Social Care, what steps he plans to take with the Secretary of State for Science, Innovation and Technology to help ensure that rural communities with poor (a) broadband and (b) mobile signal can access digital NHS services from home.
Answered by Dr Zubir Ahmed
Digital health should be seen as part of a multi-channel offering that meets the needs and preferences of users. Digital services must be designed to alleviate healthcare inequalities rather than exacerbate them. Our goal is to ensure that reducing healthcare inequalities and improving digital inclusion have due focus in wider inclusive user design and delivery for all digital health products and services. Digital health tools should be part of a wider offering that includes face-to-face support with appropriate help for people who struggle to access digital services.
We continue to work with partners, including the Department for Science, Innovation and Technology (DSIT), to reduce digital barriers and support those at risk of digital exclusion.
The National Health Service Digital Inclusion Framework supports delivery of the 10-Year Health Plan by providing a structured approach to tackling digital barriers across connectivity, skills, confidence, and accessibility. It ensures digital transformation is inclusive and aligned with the Plan’s ambition to personalise care, reduce inequalities, and create a health system that works for everyone.
Integrated care systems (ICSs) have also been asked, through NHS priorities and operational planning guidance for financial year 2025/26, to implement the NHS Digital Inclusion Framework and identify local populations most at risk of exclusion, including those affected by poor connectivity.
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