Revenue and Customs: Standards
The question
To ask the Chancellor of the Exchequer, what metrics her Department will use to measure the success of HMRC’s transformation programme.
Answered by Dan Tomlinson
HMRC will use the metrics published in Annex A of HMRC’s Transformation Roadmap to measure the success of HMRC’s transformation programme. This is available online here: Annex A: HMRC's Transformation Roadmap metrics - GOV.UK
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