Revenue and Customs: Digital Technology
The question
To ask the Chancellor of the Exchequer, how HMRC will measure the potential impact of its digital services on levels of taxpayer compliance.
Answered by Dan Tomlinson
HMRC has a strategy to become a digital-first organisation with a minimum of 90% of interactions undertaken digitally by 2029 to 2030, as set out in the HMRC Transformation Roadmap. HMRC's Transformation Roadmap - GOV.UK
Annex A of the Roadmap sets out the metrics that will be used to measure progress, including on compliance, and these will be reported in HMRC’s Annual Report and Accounts
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