Employment: Advisory Services
The question
To ask the Secretary of State for Work and Pensions, how many and what proportion of Work Coaches have been trained to understand domestic abuse; and who that training is provided by.
Answered by Sir Stephen Timms
All staff new to DWP complete learning on Domestic Abuse as part of their induction.
Work Coaches then complete role specific learning which includes further learning on domestic abuse which will build their knowledge to develop the relevant skills to help all customers, by tailoring their support to their individual needs. All learning is delivered by DWP staff.
In total 27,714 work coach staff have completed domestic abuse learning over the last five years. Please note that the number of trained staff may include individuals who have since moved roles or left the organisation.
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