Power Failures
The question
To ask the Secretary of State for Energy Security and Net Zero, what assessment his Department has made of the effectiveness of consumer protections on (a) extended and (b) repeated electricity supply interruptions.
Answered by Michael Shanks
To help protect customers, Ofgem sets Quality-of-Service Guaranteed Standards that must be met by each DNO, these include supply restoration standards.
DNOs are directly incentivised by Ofgem to reduce customer interruptions and to invest in and maintain infrastructure to guarantee minimum standards of service.
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