Civil Servants: Workplace Pensions
The question
To ask the Minister for the Cabinet Office, with reference to paragraph 3.9 of the report by the National Audit Office entitled Investigation into the administration of the Civil Service Pension Scheme, published on 16 June 2025, HC 951, what further steps he plans to take to ensure that his Department has sufficient commercial levers to influence Capita's administration of the Civil Service Pension Scheme.
Answered by Anna Turley
The government has taken significant steps to ensure the Cabinet Office has sufficient commercial levers to influence Capita's administration of the Civil Service Pension Scheme. The new contract provides a more robust and strengthened position that includes a number of levers to address any aspects of under performance by the supplier.
Steps have been built into the new contract primarily through enhanced enforcement mechanisms, new key performance indicators, and financial penalties.
Alongside this we have increased development within the contract management functions to ensure that the overall delivery continues to meet the requirements for the scheme.
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