Civil Servants: Workplace Pensions
The question
To ask the Minister for the Cabinet Office, how many (a) unallocated cases and queries, (b) cases and queries allocated but not yet in progress and (c) cases and queries in progress but not yet completed being dealt with by the Civil Service Pension Scheme administrator, MyCSP Ltd. were still in progress as of 1October 2025.
Answered by Anna Turley
MyCSP; the Civil Service pension scheme administrator, does not record the data in the format requested. It reports to the Cabinet Office on a monthly basis. 85,503 new work items were received for the month of September. A work item reflects an individual piece of work or task. There are 67,540 outstanding items - 13,783 cases awaiting a response and 53,757 items assigned for work to be completed.
The outstanding volumes are in line with what we would expect to see based on the differing clearance targets for certain tasks, such as retirements which can take up to 4 months to process. This is what the Cabinet Office expects to see and monitors on a monthly basis.
The Cabinet Office continues to emphasise to MyCSP the importance of meeting contractual performance levels and improving member experience.
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