East Anglia Rail Franchise: Nationalisation
The question
To ask the Secretary of State for Transport, whether her Department will use the same performance metrics as were applied under private operation under public ownership of Greater Anglia; and if she will publish those metrics on (a) punctuality, (b) cancellations, (c) passenger satisfaction and (d) financial efficiency.
Answered by Simon Lightwood
While train operating companies will be measured on a similar basis, there will be a greater whole-industry focus for the growing group of public sector operators as we move towards GBR. GA Trains Limited will be required to meet targets for punctuality, reliability, service quality and customer satisfaction under the Services Agreement, and will be required to publish its performance against these targets on a regular basis.
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